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Zuken
Customer Service Center
We
at Zuken are dedicated to serving you, our valued customer, with
the highest quality care and services available. Within this
section you will learn about the services we currently have to
offer. However, our services are not limited to what you see
here. If you require care that is not supplied within these pages,
please contact your local distributor immediately. Zuken is at
your service!
Zuken's
Customer Service is designed to help you get the best from your
EDA tools by providing cost-effective training, technical support
and consulting services that are delivered by the industry's
most experienced experts in the field.
Zuken's
Customer Service offers you:
-
Experienced technical support: Ensure your designs get
out on time with backup from our worldwide team.
- Regular
software updates: Designed to keep you at the leading edge
of technology, accessed through our Extranet on-line service,
LinkZ.
- Technical
bulletins / FAQs: Helping you make the best use of your investment,
these can be instantly accessed through our Extranet on-line service,
LinkZ.
-
User Groups and on-line forums: Contact with other Zuken
customers to share experience and learn from those facing similar
challenges.
- Input
to product enhancements: Your input ensures that the solutions
we deliver are designed to meet the challenges you face.
Key Replacement Policy
Zuken has two scenarios for Key Replacement, Defective Devices
or Lost (or Stolen) Devices. You will see these along with their
procedures outlined below. If you have any questions, please feel
free to contact us immediately. Thank you.
Defective
Device
If
you have a defective security device (hardware key), Zuken will
send a replacement. We will do this, free of any charges, after
we have received the defect key and if your maintenance agreement
is current. Not on maintenance? Fees will apply. In order to
verify your key is defective, please contact your local CADSTAR
Distributor.
Lost
or Stolen Device
Zuken
is not responsible for the replacement of missing (lost or stolen)
security device. Please contact your Local CADSTAR Distributor.
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